Privacy policy

Privacy Policy – United States

Last updated: June 6, 2026

This Privacy Policy explains how Roha Home ("Roha Home", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit or use our website, place an order, create an account, contact us, subscribe to marketing, or otherwise interact with us through https://rohahome.com (the "Site").

This Privacy Policy applies to customers, website visitors, and other individuals located in the United States.

1. Who We Are

Roha Home operates the Site and is responsible for the personal information we collect and process through the Site.

Store name: Roha Home
Registered address: 30 N Gould St, STE R, Sheridan, WY 82801, United States
Email: support@roha-home.com
Phone: +1 (307) 314-2916

2. Personal Information We Collect

The personal information we collect depends on how you interact with the Site. We may collect the following categories of information:

Information You Provide Directly

  • Contact information: name, email address, phone number, billing address, and shipping address.
  • Order information: products purchased, order number, billing details, delivery details, payment confirmation, returns, refunds, and exchange-related information.
  • Account information: account login details, password, saved addresses, order history, and account preferences.
  • Customer service information: messages, photos, order details, and other information you send to us when contacting support.
  • Marketing information: email address, subscription preferences, and information related to promotions, newsletters, or offers.
  • Reviews or feedback: product reviews, ratings, comments, and related content you choose to submit.

Information Collected Automatically

When you visit the Site, we may automatically collect information using cookies, pixels, tags, log files, and similar technologies. This may include:

  • IP address;
  • browser type and version;
  • device type and operating system;
  • pages viewed and links clicked;
  • products viewed, added to cart, or purchased;
  • referring website or advertising source;
  • approximate location based on IP address;
  • date, time, and duration of your visit.

Information from Third Parties

We may receive information from third parties that help us operate our business, including:

  • Shopify, which powers our online store;
  • payment processors and fraud-prevention providers;
  • shipping, fulfillment, and logistics providers;
  • analytics and advertising partners;
  • customer service, email, and marketing platforms.

3. How We Use Personal Information

We use personal information for the following purposes:

  • to operate the Site and provide our services;
  • to process, confirm, and fulfill orders;
  • to process payments, refunds, returns, and exchanges;
  • to arrange shipping and provide order tracking;
  • to communicate with you about orders, support requests, and account activity;
  • to provide customer service;
  • to manage customer accounts;
  • to improve the Site, products, services, and customer experience;
  • to personalize your shopping experience;
  • to send marketing emails, promotions, and product updates where permitted by law;
  • to measure and improve advertising performance;
  • to detect, prevent, and investigate fraud, abuse, security incidents, or unlawful activity;
  • to comply with legal, tax, accounting, regulatory, and business obligations;
  • to enforce our Terms of Service and other policies.

4. Payments

We do not directly store full credit card numbers or complete payment card details. Payments are processed by secure third-party payment providers. These providers collect and process payment information as necessary to complete your transaction, prevent fraud, and comply with applicable payment security standards.

5. Cookies and Similar Technologies

We use cookies and similar technologies to make the Site work, remember your preferences, keep items in your cart, understand how visitors use the Site, improve our services, and support advertising and marketing activities.

Some cookies are necessary for the Site to function. Other cookies, such as analytics or advertising cookies, may depend on your cookie choices and applicable law.

You can manage cookies through the cookie banner on the Site, where available, or through your browser settings. Blocking or deleting cookies may affect the functionality of the Site, including checkout, account login, and cart features.

For information about cookies used by Shopify-powered stores, you may review Shopify's Cookie Policy here: https://www.shopify.com/legal/cookies

6. Marketing Communications

If you subscribe to our newsletter or otherwise choose to receive marketing communications, we may use your email address to send product updates, promotional offers, and other marketing messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at support@roha-home.com.

Even if you opt out of marketing messages, we may still send non-marketing messages related to your orders, account, transactions, customer service requests, or legal notices.

7. How We Disclose Personal Information

We may disclose personal information to third parties when necessary for the purposes described in this Privacy Policy, including:

  • Service providers: companies that help us operate the Site, process payments, fulfill orders, provide shipping, prevent fraud, host data, provide customer support, send emails, and perform analytics.
  • Shopify: our online store is powered by Shopify, which processes personal information as part of providing the ecommerce platform.
  • Payment processors: providers that securely process payment and billing information.
  • Shipping and fulfillment partners: providers that help us pack, dispatch, deliver, and track orders.
  • Advertising and analytics partners: partners that help us measure website performance, understand customer behavior, and show relevant advertising.
  • Professional advisers: accountants, legal advisers, tax advisers, insurers, and other professional service providers.
  • Legal and regulatory authorities: when required to comply with law, legal process, court order, subpoena, or government request.
  • Business transfer parties: in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

8. Sale or Sharing of Personal Information

We do not sell personal information for money.

Some U.S. state privacy laws may define certain advertising, analytics, or tracking activities as a "sale", "sharing", or "targeted advertising", even when no money is exchanged. Where applicable, you may have the right to opt out of these activities.

You can contact us at support@roha-home.com to request to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising, where such rights apply.

9. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose, such as processing a payment, preventing fraud, complying with legal obligations, or responding to a customer service request that you choose to submit.

We do not use sensitive personal information for the purpose of inferring characteristics about you.

10. Your U.S. Privacy Rights

Depending on the state where you live and subject to applicable law, you may have some or all of the following rights:

  • the right to know or access the personal information we collect about you;
  • the right to request a copy of your personal information;
  • the right to correct inaccurate personal information;
  • the right to delete personal information;
  • the right to opt out of certain sales, sharing, or targeted advertising;
  • the right to limit certain uses of sensitive personal information, where applicable;
  • the right to appeal a decision we make about your privacy request, where applicable;
  • the right not to be discriminated against for exercising privacy rights.

These rights may be limited by applicable law. For example, we may need to retain certain information to complete transactions, detect fraud, comply with legal obligations, resolve disputes, or enforce our agreements.

11. How to Exercise Your Privacy Rights

To exercise a privacy right, please contact us using the details below:

Email: support@roha-home.com
Phone: +1 (307) 314-2916

Please include your name, email address, order number if applicable, the privacy right you wish to exercise, and enough information for us to verify your identity.

We may ask for additional information to verify your identity before completing your request. If you use an authorized agent, we may require proof that the agent is authorized to act on your behalf.

12. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, completing transactions, complying with legal, tax, accounting, and reporting obligations, resolving disputes, preventing fraud, and enforcing our policies.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

13. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. Children's Privacy

The Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe that a child has provided us with personal information, please contact us at support@roha-home.com so we can take appropriate action.

15. Third-Party Links

The Site may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information to them.

16. International Transfers

We may transfer, store, and process personal information in countries outside your state or country of residence, including the United States and other countries where our service providers operate.

When we transfer personal information, we take steps designed to protect it in accordance with applicable law and this Privacy Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page. The updated policy will apply from the date it is posted on the Site.

18. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Roha Home
30 N Gould St, STE R, Sheridan, WY 82801, United States
Email: support@roha-home.com
Phone: +1 (307) 314-2916