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Continue shoppingLast updated: June 6, 2026
Thank you for shopping with Roha Home. This Shipping Policy applies to orders placed on our website for delivery within the United States.
We currently ship orders within the United States, including the 50 U.S. states.
If your delivery location is not available at checkout, this means we are unable to ship to that location at this time.
Orders are processed within 1 to 2 business days after your order is placed and payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
After your order has been processed and shipped, the estimated delivery time within the United States is 3 to 4 business days.
The total estimated delivery time, including order processing and delivery, is usually 4 to 6 business days from the date your order is placed.
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, high order volume, or circumstances outside our control.
We offer free standard shipping within the United States on orders over $50.00 USD.
For orders of $50.00 USD or less, any applicable shipping cost will be shown clearly at checkout before you complete your purchase.
The full order total, including product prices, applicable taxes, and any shipping costs, will be displayed before payment is submitted.
Orders within the United States are shipped using UPS.
The carrier and tracking details will be included in your shipping confirmation email once your order has been dispatched.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment.
Please allow up to 48 hours for tracking information to update after UPS receives the package.
You can also track your order through our tracking page: https://rohahome.com/apps/parcelpanel
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@roha-home.com.
We will do our best to update the address before your order is shipped. However, once an order has been dispatched, we may not be able to change the delivery address.
Roha Home is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.
If your order is delayed beyond the estimated delivery timeframe, please contact us and we will help you check the shipment status.
If tracking shows that your order has been delivered but you have not received it, please first check around your delivery location, with household members, neighbors, or your local UPS carrier.
If you still cannot locate your package, contact us at support@roha-home.com so we can assist you with the next steps.
If your order arrives damaged, please contact us within 48 hours of delivery at support@roha-home.com.
Please include your order number, a description of the issue, and clear photos of the damaged item and packaging so we can review the situation and assist you.
If you wish to cancel your order, please contact us as soon as possible at support@roha-home.com.
If your order has not yet been processed or shipped, we will do our best to cancel it. If your order has already been shipped, it cannot be cancelled and must be handled according to our Return Policy.
Returns are handled according to our Return Policy. You can view our Return Policy here: https://rohahome.com/policies/refund-policy
If you have any questions about shipping, delivery, or tracking, please contact us:
Email:
support@roha-home.com
Phone: +1 (307) 314-2916
