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Continue shoppingLast updated: June 20, 2026
Thank you for shopping with Roha Home. This Return and Refund Policy applies to orders placed on our website for delivery within the United States.
You may return your purchase within 14 days of delivery, no reason required, and there is no restocking fee.
To be eligible for a return, your return request must be started within 14 days from the date your order was delivered.
Items must be returned unused, undamaged, and intact.
Please use the original packaging where possible to help prevent damage during return shipping.
We reserve the right to refuse a return or reduce the refund amount if an item is returned used, damaged, incomplete, or not in its original condition, unless the issue was caused by Roha Home or the item arrived damaged, defective, or incorrect.
To start a return, please email us at support@roha-home.com with your order number.
If you would like to include the reason for your return, you are welcome to do so. This is not required, but it helps us improve our service.
Once we receive your return request, we will reply with simple instructions and the return address for your package.
After receiving our return instructions, please pack the items carefully, ideally in the original packaging, and ship them back to the address we provide.
Return shipping is arranged by the customer.
We recommend using a tracked shipping service and keeping the tracking number until your return has been received and processed.
For standard returns, including change-of-mind returns or returns where no product issue is involved, the customer is responsible for arranging and paying for return shipping.
Roha Home does not charge a restocking fee.
If the item arrived damaged or is not working properly, please contact us as soon as you receive the item.
Sometimes things go wrong, whether at the supplier, in our warehouse, or in transit, and we will make it right as quickly as possible.
Please email us at support@roha-home.com and include:
Once we review the issue, we will help you with the next steps. Depending on the situation, this may include a replacement, refund, or other suitable solution.
If you received the wrong item or your order is incomplete, please contact us as soon as possible at support@roha-home.com.
Please include your order number, a short description of the issue, and photos of the item and packaging where relevant.
Once we receive and inspect your return, we will issue your refund within 7 business days if everything is in order.
Refunds are issued to the original payment method used for the order, unless otherwise agreed or required by law.
Please note that your bank, card issuer, or payment provider may need additional time to post the refund to your account.
Original shipping costs are non-refundable for standard returns, unless the return is due to a damaged, defective, incorrect, or incomplete item, or unless otherwise required by law.
We do not guarantee direct exchanges for all items.
If you would like a different item, the fastest option is usually to return your original item, if eligible, and place a new order.
If you wish to cancel an order, please contact us as soon as possible at support@roha-home.com.
If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been shipped, it must be handled according to this Return and Refund Policy.
If you have any questions about returns or refunds, please contact us:
Roha Home
30 N Gould St, STE R, Sheridan, WY 82801, United States
Email:
support@roha-home.com
Phone:
+1 (307) 314-2916
